Trust & Safety
How we protect every member of the Swopify community.
KYC Verification
Identity-verified users earn a trust badge.
Community Ratings
Transparent reviews after every trade.
Secure Platform
Your data is encrypted and protected.
Moderation Team
24/7 monitoring and rapid response.
Our Commitment to Safety
At Swopify, trust is the foundation of everything we do. We've built multiple layers of protection to ensure that every trade is safe, fair, and transparent. Our Trust & Safety team works around the clock to monitor the platform and respond to issues.
Identity Verification (KYC)
What is KYC?
KYC (Know Your Customer) is our identity verification process. Users who complete KYC receive a verified badge on their profile, signaling to other traders that they are who they claim to be.
How to Get Verified
- Go to Settings → Verification in the app
- Submit a government-issued ID (NIN, passport, or driver's license)
- Take a selfie for facial verification
- Wait 24–48 hours for review and approval
Community Ratings & Reviews
After every completed trade, both parties can leave a rating and review. This creates a transparent track record for every user. We encourage honest, constructive feedback to help the community make informed decisions.
- Ratings are visible on every user's public profile
- Reviews cannot be deleted by the reviewed user
- Fake or incentivized reviews violate our guidelines
- Disputes about reviews can be raised with our support team
Content Moderation
Our moderation team reviews reported content and takes action on violations of our Community Guidelines. We use a combination of automated tools and human review to keep the platform clean.
- Reported listings are reviewed within 12 hours
- Reported users are investigated within 24 hours
- Serious violations result in immediate account suspension
- All moderation decisions can be appealed
Data Security
We take the security of your personal data seriously. Swopify uses industry-standard encryption and security practices to protect your information.
- All data is encrypted in transit and at rest
- We never sell your personal data to third parties
- Payment information is handled by secure, certified processors
- You can request deletion of your data at any time
Reporting & Escalation
If you encounter unsafe behavior, you can report it directly in the app or contact our team. We take all reports seriously.