Report an Issue
Help us keep Swopify safe by reporting problems.
Report a User
Suspicious, abusive, or fraudulent behavior.
Report a Listing
Fake, misleading, or prohibited items.
Report a Trade
Disputes, scams, or incomplete trades.
How to Report In-App
Reporting a User
- Go to the user's profile page
- Tap the three-dot menu (⋮) in the top right
- Select 'Report User'
- Choose the reason and add details
- Submit — we'll review within 24 hours
Reporting a Listing
- Open the listing you want to report
- Tap the flag icon or three-dot menu
- Select 'Report Listing'
- Choose the reason (fake, prohibited, misleading, etc.)
- Submit your report
Reporting a Trade Dispute
- Go to your Trade History
- Open the relevant trade
- Tap 'Dispute Trade'
- Describe the issue and attach evidence if available
- Our team will mediate within 48 hours
Report via Email
If you're unable to report in-app, email us at support@swopify.co with:
- Subject: 'Report: [User/Listing/Trade]'
- The username or listing title involved
- A clear description of the issue
- Screenshots or evidence (if available)
- Your account email for follow-up
What Happens After You Report
- You'll receive a confirmation that your report was received
- Our team reviews all reports within 24 hours
- We may contact you for additional information
- Action is taken based on our Community Guidelines
- You'll be notified of the outcome where appropriate
Emergency Situations
If you believe you are in immediate danger or have been a victim of a serious crime, please contact local emergency services (112 in Nigeria) first. Then report to us at support@swopify.co with subject "URGENT".
False Reports
Submitting false or malicious reports is a violation of our Community Guidelines and may result in your account being suspended. Please only report genuine issues.